Refund Policy

Please take your time and read this policy carefully. This is the Refund Policy of At website, located at we/our/us), we aim to provide the best customer support possible. is dedicated to helping you traverse through your immigration and/or non-immigration process with confidence, and guarantee your satisfaction. However, in the event, you are not satisfied with the service provided regardless of the reason, please contact us at once by sending an email to [email protected] so we can address your inquiry, issue a refund (if applicable), or provide you with discount/ credit that can be used for services.


We provide a refund policy which is effective PRIOR to the submission of your travel document application. By making a purchase of services on this website, you agree and accept to be bound by the terms of this policy, as well as the Terms of Use, Privacy Policy, Terms of Service, and any other applicable policy or term posted on the website. Upon your review of the government forms for submission after your purchase, your approval of these documents will constitute a waiver of your right to a refund from that point onwards. Should a material error be made on your application, we will re-submit the application on your behalf at no additional cost to you, but a refund will NOT be issued.

Refunds PRIOR to the submission of your travel document application must be requested by emailing [email protected]. The Subject line must read: “Travel Visa Refund Request”. Your refund request email MUST include the following information:

  • Full Name of Applicant,
  • Invoice # or Order ID,
  • The last four digits of the credit card used to purchase our services,
  • The date the services were purchased, and
  • The reason for requesting a refund.

We will process your request within 24-48 hours after we have received all the information requested above from you. Approved refunds will be credited to the same payment method used at the time of purchase and should appear in your account within 1-7 business days based on your financial institution’s policies and your statement’s billing cycle. If 10 days have passed and your refund is not reflected in your account, please contact our Billing Department to assist you further.


Please note that this policy cannot and will not apply to government fees remitted to the issuing authority, or other pertinent Governmental agencies. When you send a payment to a government agency, you agree to pay for a government service. Filing and biometric service fees that you pay to them are final and non-refundable, regardless of any action the government office takes on your application, petition, or request, or if you withdraw your request/application. We cannot refund or credit any money paid to other third parties with a role in processing your order (such as your medical examiner, translators, etc.) For further information, please review the FEE DETAILS below.


By obtaining our services, you agreed to be bound by the service terms and our refund policy. Utilizing a chargeback to obtain a refund outside of these conditions is a violation of these terms.

We take this issue extremely seriously and may report suspicious payment disputes to both the payment processors as well as the US Government’s issuing body, and other pertinent agencies as applicable, along with accompanying proof of fraud. As chargeback fraud is a crime, such conduct can result in being temporarily or permanently barred from entry to the destination country, as well as result in possible criminal and civil charges.

We encourage our clients to contact us to solve any issues they may have encountered, and to prevent any potential or future issues.


If you are unsure whether your application is submitted properly, please contact us immediately for support at [email protected]. If you properly submit a refund request to us, following the stipulations indicated in this policy; be assured that YOU WILL RECEIVE YOUR REFUND. Please allow the above-indicated time of one (1) to seven (7) business days for any refund credit to appear in your account.


Our satisfaction guarantee covers issues directly caused by occurring PRIOR to arrival in the USA. We provide this satisfaction guarantee in addition to certain other guarantees provided by law. See our Terms of Service and Privacy Policy for more details. All refund or credit requests made under this guarantee must be made within 14 days of purchase.

We will exert every effort to provide you with the earliest available appointment but cannot guarantee any outcome. Note that US Embassy/Consular appointments are under the full control of the Embassy/Consulate. Therefore, cannot alter nor has any control over appointment availability at any time.


Please note that we cannot guarantee the results or outcome of your government filing. For example, the pertinent government agency may reject an immigration/non-immigration petition or application for reasons outside the control or responsibility of Government backlogs can also lead to long delays before your filing process is complete.

This guarantee does not cover changes to your situation or to your state of mind. It does not apply if entry is denied by the Border Officer, due to an Epidemic/Pandemic related reason. This Guarantee is void if you have made misrepresentations on an application and/or provided misleading information during our service to you. This Guarantee is void if you have already requested a refund or if you have requested a chargeback from your bank.


Using our services, you agree and understand that we are a private, internet-based, travel technology service provider. We are dedicated to helping individuals travel internationally. This website is not a law firm and is not a substitute for the advice of a lawyer or other qualified professional. This website is not affiliated with or endorsed by any Canadian government agency.

NOTE: Blank immigration/non-immigration forms with written instructions for all visas, are available for free at the USCIS website. Use of the and its services are subject to our Privacy Policy, and Terms of Service.


Costs For Travel Documents

All travel document applicants are required to pay a visa fee to the US Government’s issuing body. How much the application fee costs and when it must be paid, always depends on the type of document applied for. Before you apply for a travel document, you should therefore find out exactly which type of travel document meets your traveling needs and which issuing authority charges the processing fees for that document.

Payment Methods

The visa fee can be paid at U.S. Consulates/Embassies worldwide through various options. The following payment options are available:

  • online bank transfer
  • debit card
  • credit card
  • immediate bank transfer
  • cash deposit with a bank

Note: In some countries (such as Germany, Austria, and Switzerland) payment cannot be made by credit card or girocard.

When paying, all instructions should be followed exactly so that the payment is registered quickly. In particular, the reference number should always be noted in the subject line, otherwise, there may be delays in processing. In the worst case, the visa fee may have to be paid again.

Practical tip: We strongly recommend the use of a credit card.

Please feel free to contact us for more information at [email protected]!

Handling fees – Our Travel Document Service

In addition to the application fees, translation costs, etc., a consulting and process handling fee is charged when you commission our travel assistance services agency.

Depending on the travel document category, we charge a fixed handling service fee while considering the different processing costs.